Emergency HomeStay™ Vehicle Care During Covid-19
During these exceptional times, your safety remains our top priority. Where travel in your wheelchair is absolutely necessary and alternative transport can’t be arranged (for example to visit the hospital, doctor, pharmacy or supermarket) we’ve created a dedicated emergency vehicle care team. They’ll visit your home to attend to major accessibility issues you may have with your car and attempt to repair the fault.
What is an Emergency Repair?
If you’re unable to use your ramp or electric winch to enter the vehicle for essential travel or if the safety of the wheelchair passenger is compromised by a broken restraint or seatbelt, our customer care team will take notes of your issues over the phone to establish if we have the means and parts to fix the fault. Please note we’re not in a position to provide an immediate prognosis and will have to call you back. Once the assessment is complete and if a fix can be managed, we’ll arrange to have a technician visit your home complete a roadside fix.
We’ll not be able to attend any non-essential repairs, for example a rattle, until we are fully operational and we would request you leave the telephone lines free for customers requesting genuinely essential help.
To ensure we’re following government advice on social distancing, our technician will ask that upon our arrival, you post your car key through your letterbox. Thereafter, they will update you on your repair via telephone.
What We Ask of You
We ask you to think and act responsibly both for your safety and ours. As our resource is limited, please only request this emergency service if travel in your wheelchair accessible vehicle is absolutely necessary and alternative means of transport can’t be arranged.
Furthermore, we ask and thank you in advance for your patience as wait times will be longer than usual while our business continues to operate under a reduced workforce. To contact our emergency vehicle repair care team, please call 0800 916 3019.
Other Helpful Numbers
If you’re a Motability customer, you should continue to use the dedicated numbers set out in your contract for other vehicle issues. As with Allied Mobility, you should only contact them if travel in your WAV is absolutely essential.
Kwikfit (puncture or flat tyre) – 0330 123 1531
RAC (breakdown) – 0800 731 1173
RSA Insurance (accidents) – 0300 037 3737
Autoglass (broken or chipped windscreen) – 0300 037 9944
Do you have news or advice that you would like to share during Covid-19, please get in touch with the Disabled Living team by email: firstname.lastname@example.org. There are many opportunities available across our Covid-19 campaign.